Updated Nov 1, 2026
Closing your account
You can close your account yourself from account settings at any time. It happens when you confirm; no support request is needed.
Your money must be out first
Closing is refused while your account still holds an open position, an unclaimed payout or a balance. It is also refused if we cannot confirm that it holds none, because a check that did not answer is not an empty account.
Positions are held to resolution and cannot be sold, so if an open position is in the way, closing becomes possible once that market resolves and the payout is claimed. This rule protects you, and we do not waive it.
The order is: wait for resolution, let the payout be claimed, withdraw, then close.
Closing does not delete your key
Your account is controlled by your signing key. Turnkey holds it, in a Turnkey account you co-own with an ULTRAMINT co-signer. We have never held the key.
Closing your account erases our own records, listed below, and removes the link between your ULTRAMINT account and that key. It does not delete the key or the account's address on Base, but after closing you cannot reach that key or that account through ULTRAMINT, and we cannot reconnect them to you.
Withdraw everything before you close. Anything sent to that address after you close cannot be reached through ULTRAMINT.
What is erased
- Your email address, from our own database, straight away
- Your email notification settings
- Your watchlist and price alerts
- Your notification tray and its delivery records
- Your API keys and sessions
- Your avatar, banner, bio and social links
What survives, and why
The confirmation screen lists this before you confirm, and the list comes from the server, so what you see is what happens.
| What survives | Why |
|---|---|
| Backend audit logs | Kept indefinitely. The database itself prevents anyone at ULTRAMINT from deleting them. They record what the platform did, not who you are |
| Organization access history | If you belonged to an organization on ULTRAMINT, your membership and access changes stay under an anonymous account ID, for security review and legal defense |
| Your eligibility confirmations | What you confirmed about your age and the Terms, and when. Kept for three years after closure as evidence of what you agreed to |
| Everything on the blockchain | Your wallet address and every purchase, settlement and claim are public and permanent. Nobody can delete them |
| Relay records from the last 30 days | Destroyed automatically 30 days after each transaction settles. Anything older is already gone |
| Your signing key and your Turnkey account | Held by Turnkey. Closing does not delete them, but they can no longer be reached through ULTRAMINT. The account's address on Base stays on the blockchain |
Your display name is replaced, not deleted
Your handle appears on markets you minted and comments you left, which must keep displaying. It is therefore overwritten with a value that identifies nobody and cannot be traced back to your name. The markets and comments stay, with an anonymous author.
Signing in again gives you a new account and a new wallet
Signing in with the same email or Google account afterwards creates a new, empty account, with a new signing key and a new account address on Base. The old key and address are not reconnected. Your ULTRAMINT history, allowlist place and beta access do not carry over, and the closed account is not restored. The old address's history on the blockchain is still public.
Closing is not a release
Terms that survive the end of your account still apply, and closing does not cancel anything you owe. See the Terms of Service and the Privacy Policy, which describes the erasure in full.
Your rights are separate from this button
Closing your account is one route. Your rights to access, correct, erase, move and object to the use of your data are set out in the Privacy Policy and are exercised by writing to legal@ultramint.xyz.
Did this not answer it? Contact support.